Privacy Policy (2018)

Hayley Fowler, Private Dietitian who practices at Nethercotts Opticians, Station Approach, Tadworth, Surrey KT20 5AF is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data that is collected from you will be processed. Please read the following carefully to understand practices regarding your personal data and how it will be treated.

For the purpose of the new GDPR Act 2018 (the Act), the data controller is Hayley Fowler.


  • Information you give us: 

    • When you call, email or use the website to book an appointment or for any other communication

    • This includes name, address, email address, phone number, IP address, billing details, service reviews.

    • During your consultation we will discuss personal information relevant to your referral

  • Information we collect about you:

    • We receive, collect and store any information you enter on the website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet.

    • The referrer may send relevant information.

    • After your appointment relevant health care professionals may be contacted e.g. for further information such as blood test results.


Your personal information will not be distributed, sold or leased to third parties under any circumstance.

We use information held about you in the following ways:

  • Information you give will be used to:

    • Conduct a nutritional assessment and to provide you with the information, products and services that you request

    • After your appointment a report will be sent to your GP and any other relevant health care professionals on a need to know basis

    • In an emergency, next of kin and/or GP or A and E may be contacted to keep you safe

    • We may contact you to notify you regarding your appointments, to troubleshoot problems, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

  • Information we collect about you will be used to:

    • Conduct a nutritional assessment and to provide you with the information, products and services that you request and to provide ongoing support

    • To notify you about changes to our service.

    • The website is hosted on the platform. provides us with the online platform that allows us to sell our services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

    • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 



The following cookies are used on the Wix website:


Cookie name                                        Life span                    Purpose

svSession                                             Permanent                Creates activities and BI

hs                                                          Session                      Security

incap_ses_${Proxy-ID}_${Site-ID}     Session                      Security

incap_visid_${Proxy-ID}_${Site-ID}   Session                      Security

nlbi_{ID}                                                Persistent cookie     Security

XSRF-TOKEN                                       Persistent cookie      Security

smSession                                           Two weeks                Identify logged in site members


Any queries received via contact forms on the website is stored on the server which is held and owned by Hayley Fowler and all steps reasonably necessary will ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although Hayley Fowler will do her best to protect your personal data, the security of your data transmitted to the website and via email cannot be guaranteed; any transmission is at your own risk. Once your information has been received, strict procedures and security features will be used to try to prevent unauthorised access.

Your patient record is held for 8 years for adults and upto 21st birthday for children as recommended by the British Dietetic Association Guidance for Dietitans for Dietetic Record Keeping document.  This is held as a paper record stored in a locked box.  Letters are stored on a laptop as password protected documents.



You may request details of personal information which are held about you under the General Data Protection Regulation (GDPR).

If you would like a copy of the information held on you please contact Hayley Fowler at Nethercotts Opticians, Station Approach, Tadworth, Surrey KT20 5AF. If you believe that any information we are holding on you is incorrect or incomplete, please write as soon as possible at the above address. Any incorrect information will be promptly rectified.

How you can withdraw and request to be deleted from our files

If you do not wish us to make use of your Personal Information in this way, please contact us at You have the right to withdraw consent to share information. Should you have any queries in relation to General Data Protection Regulation (GDPR) please contact Hayley Fowler at the email address provided



Any changes made to the privacy policy in the future will be posted on the website



Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to